How do I cancel my subscription?

You can cancel a recurring Homeschool Pro subscription from the Billing section of your Parent Portal.

Your subscription is connected to the parent account used to purchase the membership. Make sure you are signed in with that account before following the steps below.

How to Cancel Your Subscription

1. Sign in to the Parent Portal using the parent email address associated with your Homeschool Pro membership.
2. Open My Account in the left-hand menu, then select Profile.

Open My Account and select Profile.

3. On the Edit Profile page, select Billing from the menu on the left.

Select Billing from the profile menu.

4. Under Subscriptions, find the membership you want to cancel.
5. Select Cancel beside the subscription.

Select Cancel beside your active subscription. The plan name and price shown in your account may differ from this example.

6. Read the information shown on the cancellation screen, then follow the prompts to confirm your cancellation.

Important: Review the confirmation carefully for the cancellation date and any details about when your access will end. Your plan remains active until the end of the current billing cycle, after which it will expire.

What If I Do Not See My Subscription?

A common reason parents cannot find their subscription is that they are signed in with a student account instead of the parent account.

Student accounts provide access to Homeschool Pro classes, but subscription and billing information appears only under the parent account used to make the purchase.

Try these steps:

1. Sign out of the account you are currently using.
2. Return to the Parent Portal login page.
3. Sign in with the parent email address used when purchasing the membership.
4. Open My Account, select Profile, and then select Billing.

Do not use your student’s @remotelearning.school email address to manage the subscription.

If you have more than one personal email address, check your original purchase confirmation to identify the parent email associated with the membership.

Another reason the cancel button is not there is if you have purchased the semi-annual or annual memberships. Those do not renew automatically at the end of the period, thus are not considered subscriptions and there is no need to cancel them.

What If I Have a Lifetime Membership?

Lifetime memberships do not have recurring monthly charges, so there is no recurring subscription to cancel.

What If the Cancel Button Is Missing?

If you are signed in to the correct parent account but do not see your subscription or a Cancel button, please contact us for assistance.

Include:

• The parent’s full name
• The email address used to purchase the membership
• The membership or plan name
• A screenshot of the Billing page, if possible

Do not send your full credit card number, expiration date, or security code in a support message.