I never received my student's login information

If you submitted the Learner Enrollment Form but have not received your student’s login credentials, first check your spam or junk folder. This is the most common reason families miss the email.

Student login emails are sent from help@rls.school - Search your entire mailbox for that sender, including your spam and junk folders.

First, Confirm That You Submitted the Learner Enrollment Form

Purchasing a Homeschool Pro membership gives you access to the Parent Portal, but it does not automatically create the student accounts.

The Learner Enrollment Form tells RemoteLearning.School which students need accounts and provides the information needed to set them up, including each student’s name and grade level.

To find the form:

1. Sign in to the Parent Portal using the parent account associated with your membership.
2. From the My Classes page, open your Homeschool Pro membership.
3. Find and expand the Forms section in the menu on the left.
4. Select Learner Enrollment Form.
5. Open the form using the link provided on the page.
6. Complete and submit the form for each student you want to enroll.

Use the same parent email address that you used when purchasing your Homeschool Pro membership.

Important: The student account processing period begins when you submit the Learner Enrollment Form, not when you purchase the membership.

How Long Does It Take to Receive the Student Login?

Student accounts are usually processed within 2 to 3 business days after the Learner Enrollment Form is submitted.

In some cases, the login information may arrive sooner. During especially busy enrollment periods, processing may take a little longer.

The student login email is separate from your purchase confirmation and Parent Portal login information. Each student receives an individual login so their classes, lesson progress, assignments, and records remain organized separately.

Check Your Spam or Junk Folder

The student login email is sent from:

help@rls.school

Try the following:

1. Open the email account you used on the Learner Enrollment Form.
2. Search for help@rls.school.
3. Check your spam and junk folders.
4. Check any other filtered folders your email provider uses.
5. Add help@rls.school to your contacts or safe senders list.

Adding the address to your contacts can reduce the chance that future RemoteLearning.School emails will be filtered as spam.

Tip: Search by the sender’s email address rather than only looking for a particular subject line.

What Information Is Included in the Email?

The student login email includes the credentials your child needs to access their individual Homeschool Pro account.

The student’s username is generally their assigned @remotelearning.school email address. This student login is different from the parent email and password used to access the Parent Portal.

Parents should use the Parent Portal for forms, membership information, support, and billing. Students should use their individual credentials to access classes and complete lessons.

What If It Has Been More Than 3 Business Days?

If more than 3 business days have passed since you submitted the Learner Enrollment Form and you still cannot locate the email, please contact us

We can check the status of the student account and resend the login information if needed.

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