Help CenterYour Homeschool Advisor’s name and email address are included in the message you received with your student’s Homeschool Pro login information.
That email contains several important account details, so it is easy to focus on the student’s username and password and overlook the section with the advisor’s information.
Check the Student Login Email
- Open the parent email account used when you registered your student.
- Search your inbox for messages from help@rls.school
- Open the email containing your student’s Homeschool Pro login information.
- Look for the section listing your assigned Homeschool Advisor and their email address.
Be sure to check your spam or junk folder if you cannot find the message.
Tip: Add help@rls.school to your contacts or safe senders list so important account emails are less likely to be filtered as spam.
What If I Recently Registered?
If your student’s account has not been set up yet, you will not have an assigned Homeschool Advisor yet.
After purchasing Homeschool Pro, you must submit the Learner Enrollment Form so RemoteLearning.School can create the student account. Student accounts are usually set up within 2 to 3 business days after the form is submitted, although processing may take slightly longer during busy enrollment periods.
Once the account is ready, you will receive an email containing:
- The student’s Homeschool Pro login information
- The student’s @remotelearning.school email address
- Your assigned Homeschool Advisor’s contact information
Important: The processing period begins when you submit the Learner Enrollment Form, not when you purchase the membership.
You can find the Learner Enrollment Form by opening your Homeschool Pro membership in the Parent Portal and selecting Forms, followed by Learner Enrollment Form.
What If I Cannot Find the Email?
You may have deleted the message, changed email accounts, or simply forgotten which advisor was assigned to your family. Please contact us, and we will check your account and provide your advisor’s name and email address.
How Do I Contact My Advisor?
Homeschool Advisor support is provided by email. Once you locate your advisor’s contact information, email them directly with your question.
Including the student’s full name, grade level, and state will help the advisor review the correct account and provide a more complete response.
Homeschool Advisors can help with topics such as:
- State homeschool requirements and forms
- Withdrawing a student from public or private school
- Choosing classes
- Attendance and recordkeeping
- High school credits and transcripts
- Graduation and college preparation
- Incorporating coursework from another curriculum
What If It Has Been More Than 3 Business Days?
If more than 3 business days have passed since you submitted the Learner Enrollment Form and you have not received the student login email or advisor information, please contact us.
We can check the status of the student account and resend the information if it has already been issued.